FAQ

How to order?
Order online on our website

Customer Service?

Delivery?

Our delivery is currently split by zones. Please check our delivery page for more information on zones and time.

I need to figure out how much space I need in my freezer!

Our container's dimension is 16.5cm x 9.5cm x 6.5cm. Our containers are also recyclable now!

What's the best way of serving your ice cream?

Optimal scooping temperature of ice cream is around roughly -13c. Please leave ice cream at room temperature for circa 5min before serving.

A good practice is also to return the container back into the freezer immediately after serving to avoid the build up of ice particles which will cause the texture to become a little harder.

Does you product contain dairy?

Yes! Our products are made using fresh milk and cream from Norco

I am allergic to certain classes of food.

If you have specific allergies, please get in touch with us and we will try to assist. At Moo'ed we try to ensure we identify each ingredient that may cause an allergic reaction to your food allergy. However in a kitchen environment there is always the risk of cross contamination.

If I have other questions?

Please contact us on support@mooed.com.au and we will get back to you ASAP

We will continue to update this page as we get more queries from our customers